Using Your Membership Account

This page contains instructions for using the membership database system. Each member has an account on the system.

If you want to see this page while you are using the membership system, you should open it in a separate browser window. Clicking here should open another copy in a new window or tab. You can then log into the system from this window or tab.

This is a work-in-progress and will be updated frequently as we gain experience with issues that users encounter. If you have any suggestions, please send them to Membership @ jgsgb.org.

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Set Up Your Login Name and Password

If you were a member prior to January 1, 2018, your account was set
up using the information that we had on file. You need to set up a login name and password for that account.

An email was sent to the email address we had on file. It contained a “click here” link to set up your login name and password. That link expires after 24 hours. If you received the email within the last day, use the “click here” to begin the process. If that link does not work, either

If you are already a member, DO NOT click on any “Join” or “Create Account” option from any screen.

After you click on the link in the email message, the following screen will appear.

Screen for creating login name and password

The login name is not case-sensitive and must contain at least 6 characters (the screen has an error). The password is case-sensitive. It must be at least 8 characters long and contain at least one number.


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If You Forget Your Login Name or
Password

This procedure can be used when you have forgotten your password or to set up an initial login name and password if that has never been done.

In the Account Login screen, click on “Forgot Password?”.

Login screen with Forgot Password

You will see the following screen:

Screen for forgotten login name and password

Enter your email address and click the “Send Recovery Email” button. When you receive the email, follow the instructions to either reset your password or create a login name and password.

If you are already a member, DO NOT click on any “Join” or “Create Account” option from any screen.

If you do not receive the email, try any other email address you may have used as a JGSGB member. If you still do not receive the email, contact Membership @ jgsgb.org for assistance.


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Log Into Your Membership Account

Once you have set up your login credentials, log into your account by going to www.JGSGB.org, opening the “Membership” tab, and selecting “Member Login” (or just click here).

You will see the login screen. Fill in your Login Name and Password as shown here. Then click the “Log In” button.

Screen for logging in

If you have forgotten your password, click on the “Forgot Password?” button. For details, see the section of this document that deals with forgotten passwords.

Once you are logged in, you will see a screen like this.

Screen after logging in

To view details about your membership, click on the “Details” link. You’ll see a screen like the one below. Note that you can renew your membership very easily from this screen. See the Renew help section for more information.

Welcome screen


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View and Update Your Profile Information

It is essential to confirm that the information set up for you is correct and to update anything that is not. Of course, you’ll also use this to change your address, email address, or any other pertinent information.

Click on the down arrow in the “What would you like to do?” box to view additional actions as shown below.

Selecting profile update

Click on “Update My Profile”.

You now have a screen with all your information, which you can update or add to as you like. The top of that screen is shown below. If you make any changes, be sure to click the SUBMIT button at the bottom of the screen to save them.

Profile information screen


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View Your Membership Information

View your membership details by selecting the “My Membership” option.

This screen displays details of your membership that is currently in force, including its level and the start and end dates. The display of membership history includes future memberships. The example below of a screen captured in 2017 indicates that the membership has already been renewed for 2018, with the renewal taking effect 1/1/2018.

There is also a button to Renew Now. You may click on any Renew button in any screen to renew your membership. Click here to find help for renewing your membership. Note that only the primary member in a dual membership should renew; the additional member should not renew.

Membership history

The notation SUCCEED in the status column of a membership indicates that the payment has been completed. This will happen automatically with credit-card payments. For “Pay Later” payments by check or money order, PENDING will appear until our volunteer has manually entered information about receipt of the payment. (We urge members to pay by credit card so that our volunteers do not have to spend time doing this.)


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Join (as a New Member)

To join JGSGB, mouse over the “Membership” tab and click on “Join”. Follow the instructions on that page. If you need further assistance, contact Membership @ jgsgb.org.


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Renew (Your Existing Membership)

We’ve made it very easy for you to renew your JGSGB membership. You can do so from several places within the system.

If you have not set up your login name and password, follow the instructions in the forgotten password section of this document to set it up. Then log in and continue to renew as described here.

1. You may renew from the Welcome screen by clicking on the blue “Details” button and then on the blue “Renew Now” button that appears.

Welcome screen

2. You may renew from the Your Profile screen by clicking on the blue “Details” button and then on the blue “Renew Now” button that appears.

Renew from Profile screen

3. You may renew from your “My Membership” screen by clicking on the blue “Details” button (see below) and then on the blue “Renew Now” button that appears.

Renew from Membership screen

No matter where you click on Renew Now, you’ll see this screen.

Renewal screen

Select your Membership Type and click the “Submit” button.

If you selected a dual membership, you’ll see this screen as a reminder to renew the additional person on your membership. Be sure to do it.

Dual memberships renewal screen

Click on the box next to the additional member’s name. Since the cost of the dual membership includes the additional person, there is a $.00 fee shown for that person. Click on “Continue”.

A secure payment screen will be displayed for all membership types.

Payment screen

To pay by credit card, complete the card details. Enter your card number, expiration date, and the 3-digit security code in the same box as follows. After entering your card number, “MM/YY” will appear. Type in the 2-digit month and 2-digit year of your expiration date (be sure to use two digits, even if one of them is a zero). Then “CVC” will appear. Type in the 3-digit security code from the back of your card (or, for AMEX cards, the 4-digit code on the front of the card). Finally, click the “Submit” button at the bottom of the screen. If the payment was accepted, you will see a “Thank You” screen.

thank you screen

If there were any errors in your credit card details, the reason for the error will be displayed. Correct the error and resubmit the payment information.

To pay by check or money order, select “Pay Later” in the Payment Screen. You will see the following screen.

Payment by check screen

Click on the box to mail a check and then click the “Submit” button. You will see a “Thank you” screen.

Then write your check and mail it in.